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Mitigating Burnout Through Organizational Justice: Customer Support Workers’ Experiences of Customer Injustice and Emotional Labor

Overview of attention for article published in Management Communication Quarterly, April 2021
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Mentioned by

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1 X user

Citations

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11 Dimensions

Readers on

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42 Mendeley
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Title
Mitigating Burnout Through Organizational Justice: Customer Support Workers’ Experiences of Customer Injustice and Emotional Labor
Published in
Management Communication Quarterly, April 2021
DOI 10.1177/08933189211012040
Authors

Heewon Kim, Rebecca B. Leach

X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 42 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 42 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 5 12%
Student > Master 3 7%
Researcher 2 5%
Student > Doctoral Student 1 2%
Unspecified 1 2%
Other 2 5%
Unknown 28 67%
Readers by discipline Count As %
Business, Management and Accounting 4 10%
Psychology 3 7%
Social Sciences 3 7%
Computer Science 2 5%
Unspecified 1 2%
Other 1 2%
Unknown 28 67%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 11 May 2021.
All research outputs
#19,800,116
of 24,330,936 outputs
Outputs from Management Communication Quarterly
#267
of 364 outputs
Outputs of similar age
#324,737
of 429,148 outputs
Outputs of similar age from Management Communication Quarterly
#3
of 7 outputs
Altmetric has tracked 24,330,936 research outputs across all sources so far. This one is in the 10th percentile – i.e., 10% of other outputs scored the same or lower than it.
So far Altmetric has tracked 364 research outputs from this source. They receive a mean Attention Score of 4.6. This one is in the 12th percentile – i.e., 12% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 429,148 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 13th percentile – i.e., 13% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 7 others from the same source and published within six weeks on either side of this one. This one has scored higher than 4 of them.