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Why do systems for responding to concerns and complaints so often fail patients, families and healthcare staff? A qualitative study

Overview of attention for article published in Social Science & Medicine, September 2021
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About this Attention Score

  • In the top 5% of all research outputs scored by Altmetric
  • High Attention Score compared to outputs of the same age (97th percentile)
  • High Attention Score compared to outputs of the same age and source (93rd percentile)

Mentioned by

blogs
1 blog
twitter
140 X users

Citations

dimensions_citation
10 Dimensions

Readers on

mendeley
72 Mendeley
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Title
Why do systems for responding to concerns and complaints so often fail patients, families and healthcare staff? A qualitative study
Published in
Social Science & Medicine, September 2021
DOI 10.1016/j.socscimed.2021.114375
Pubmed ID
Authors

Graham P Martin, Sarah Chew, Mary Dixon-Woods

X Demographics

X Demographics

The data shown below were collected from the profiles of 140 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 72 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 72 100%

Demographic breakdown

Readers by professional status Count As %
Lecturer 9 13%
Student > Master 8 11%
Student > Ph. D. Student 6 8%
Student > Doctoral Student 4 6%
Student > Bachelor 4 6%
Other 10 14%
Unknown 31 43%
Readers by discipline Count As %
Nursing and Health Professions 10 14%
Social Sciences 8 11%
Business, Management and Accounting 4 6%
Medicine and Dentistry 3 4%
Psychology 3 4%
Other 11 15%
Unknown 33 46%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 87. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 20 September 2023.
All research outputs
#499,707
of 25,779,988 outputs
Outputs from Social Science & Medicine
#429
of 12,007 outputs
Outputs of similar age
#12,296
of 436,256 outputs
Outputs of similar age from Social Science & Medicine
#11
of 170 outputs
Altmetric has tracked 25,779,988 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 98th percentile: it's in the top 5% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 12,007 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 18.7. This one has done particularly well, scoring higher than 96% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 436,256 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 97% of its contemporaries.
We're also able to compare this research output to 170 others from the same source and published within six weeks on either side of this one. This one has done particularly well, scoring higher than 93% of its contemporaries.