| Title |
Don’t just fix it, make it better! Using frontline service employees to improve recovery performance
|
|---|---|
| Published in |
Journal of the Academy of Marketing Science, January 2013
|
| DOI | 10.1007/s11747-012-0324-3 |
| Authors |
Gielis A. H. van der Heijden, Jeroen J. L. Schepers, Edwin J. Nijssen, Andrea Ordanini |
X Demographics
The data shown below were collected from the profiles of 2 X users who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Netherlands | 1 | 50% |
| Unknown | 1 | 50% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Scientists | 2 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 164 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Cyprus | 1 | <1% |
| Malaysia | 1 | <1% |
| Austria | 1 | <1% |
| South Africa | 1 | <1% |
| United Kingdom | 1 | <1% |
| Iran, Islamic Republic of | 1 | <1% |
| Malta | 1 | <1% |
| United States | 1 | <1% |
| Unknown | 156 | 95% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 34 | 21% |
| Student > Master | 24 | 15% |
| Student > Doctoral Student | 20 | 12% |
| Researcher | 11 | 7% |
| Professor > Associate Professor | 8 | 5% |
| Other | 34 | 21% |
| Unknown | 33 | 20% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 98 | 60% |
| Social Sciences | 7 | 4% |
| Engineering | 6 | 4% |
| Economics, Econometrics and Finance | 4 | 2% |
| Arts and Humanities | 3 | 2% |
| Other | 8 | 5% |
| Unknown | 38 | 23% |
Attention Score in Context
This research output has an Altmetric Attention Score of 2. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 13 August 2013.
All research outputs
#13,678,432
of 22,691,736 outputs
Outputs from Journal of the Academy of Marketing Science
#450
of 737 outputs
Outputs of similar age
#162,958
of 282,285 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#4
of 7 outputs
Altmetric has tracked 22,691,736 research outputs across all sources so far. This one is in the 38th percentile – i.e., 38% of other outputs scored the same or lower than it.
So far Altmetric has tracked 737 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 8.9. This one is in the 38th percentile – i.e., 38% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 282,285 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 41st percentile – i.e., 41% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 7 others from the same source and published within six weeks on either side of this one. This one has scored higher than 3 of them.