| Title |
Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
|
|---|---|
| Published in |
BMC Health Services Research, January 2013
|
| DOI | 10.1186/1472-6963-13-22 |
| Pubmed ID | |
| Authors |
Ching-Sheng Chang, Su-Yueh Chen, Yi-Ting Lan |
| Abstract |
Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based service encounters. However, lack of existing literature on the correlation between service quality, patient trust, and satisfaction from the prospect of interpersonal-based medical service encounters has created a research gap in previous studies. Therefore, this study attempts to bridge such a gap with an evidence-based practice study. |
X Demographics
The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Mexico | 1 | 100% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Members of the public | 1 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 500 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Colombia | 1 | <1% |
| Malaysia | 1 | <1% |
| Indonesia | 1 | <1% |
| France | 1 | <1% |
| Pakistan | 1 | <1% |
| Nigeria | 1 | <1% |
| Unknown | 494 | 99% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 74 | 15% |
| Student > Ph. D. Student | 60 | 12% |
| Student > Bachelor | 54 | 11% |
| Researcher | 29 | 6% |
| Student > Doctoral Student | 26 | 5% |
| Other | 99 | 20% |
| Unknown | 158 | 32% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 118 | 24% |
| Medicine and Dentistry | 58 | 12% |
| Social Sciences | 36 | 7% |
| Nursing and Health Professions | 34 | 7% |
| Economics, Econometrics and Finance | 22 | 4% |
| Other | 73 | 15% |
| Unknown | 159 | 32% |
Attention Score in Context
This research output has an Altmetric Attention Score of 25. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 09 June 2017.
All research outputs
#1,285,131
of 22,693,205 outputs
Outputs from BMC Health Services Research
#395
of 7,585 outputs
Outputs of similar age
#12,703
of 284,977 outputs
Outputs of similar age from BMC Health Services Research
#3
of 106 outputs
Altmetric has tracked 22,693,205 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 94th percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 7,585 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 7.6. This one has done particularly well, scoring higher than 94% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 284,977 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 95% of its contemporaries.
We're also able to compare this research output to 106 others from the same source and published within six weeks on either side of this one. This one has done particularly well, scoring higher than 97% of its contemporaries.