| Title |
The influence of service employees and other customers on customer unfriendliness: a social norms perspective
|
|---|---|
| Published in |
Journal of the Academy of Marketing Science, October 2016
|
| DOI | 10.1007/s11747-016-0505-6 |
| Authors |
Arne K. Albrecht, Gianfranco Walsh, Simon Brach, Dwayne D. Gremler, Erica van Herpen |
X Demographics
The data shown below were collected from the profiles of 3 X users who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| United States | 1 | 33% |
| Germany | 1 | 33% |
| Unknown | 1 | 33% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Science communicators (journalists, bloggers, editors) | 2 | 67% |
| Members of the public | 1 | 33% |
Mendeley readers
The data shown below were compiled from readership statistics for 128 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| United States | 1 | <1% |
| Unknown | 127 | 99% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 28 | 22% |
| Student > Master | 12 | 9% |
| Researcher | 10 | 8% |
| Student > Doctoral Student | 9 | 7% |
| Professor > Associate Professor | 8 | 6% |
| Other | 25 | 20% |
| Unknown | 36 | 28% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 56 | 44% |
| Social Sciences | 11 | 9% |
| Economics, Econometrics and Finance | 6 | 5% |
| Arts and Humanities | 4 | 3% |
| Psychology | 4 | 3% |
| Other | 8 | 6% |
| Unknown | 39 | 30% |
Attention Score in Context
This research output has an Altmetric Attention Score of 29. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 12 April 2018.
All research outputs
#1,345,771
of 25,394,764 outputs
Outputs from Journal of the Academy of Marketing Science
#57
of 849 outputs
Outputs of similar age
#24,510
of 320,898 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#3
of 13 outputs
Altmetric has tracked 25,394,764 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 94th percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 849 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 10.0. This one has done particularly well, scoring higher than 93% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 320,898 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 92% of its contemporaries.
We're also able to compare this research output to 13 others from the same source and published within six weeks on either side of this one. This one has done well, scoring higher than 76% of its contemporaries.