| Title |
Do institutional investors pay attention to customer satisfaction and why?
|
|---|---|
| Published in |
Journal of the Academy of Marketing Science, July 2013
|
| DOI | 10.1007/s11747-013-0342-9 |
| Authors |
Xueming Luo, Ran Zhang, Weining Zhang, Jaakko Aspara |
X Demographics
The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Finland | 1 | 100% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Scientists | 1 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 121 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Germany | 1 | <1% |
| Malaysia | 1 | <1% |
| Ireland | 1 | <1% |
| Austria | 1 | <1% |
| Malta | 1 | <1% |
| United States | 1 | <1% |
| Unknown | 115 | 95% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 30 | 25% |
| Student > Doctoral Student | 16 | 13% |
| Student > Master | 14 | 12% |
| Professor > Associate Professor | 8 | 7% |
| Student > Bachelor | 8 | 7% |
| Other | 24 | 20% |
| Unknown | 21 | 17% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 65 | 54% |
| Economics, Econometrics and Finance | 14 | 12% |
| Social Sciences | 7 | 6% |
| Computer Science | 2 | 2% |
| Unspecified | 1 | <1% |
| Other | 7 | 6% |
| Unknown | 25 | 21% |
Attention Score in Context
This research output has an Altmetric Attention Score of 47. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 15 February 2014.
All research outputs
#753,704
of 22,714,025 outputs
Outputs from Journal of the Academy of Marketing Science
#30
of 737 outputs
Outputs of similar age
#6,585
of 193,994 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#2
of 10 outputs
Altmetric has tracked 22,714,025 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 96th percentile: it's in the top 5% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 737 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 9.0. This one has done particularly well, scoring higher than 95% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 193,994 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 96% of its contemporaries.
We're also able to compare this research output to 10 others from the same source and published within six weeks on either side of this one. This one has scored higher than 8 of them.