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Can attempts to delight customers with surprise gains boomerang? A test using low-price guarantees

Overview of attention for article published in Journal of the Academy of Marketing Science, March 2017
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About this Attention Score

  • Good Attention Score compared to outputs of the same age (67th percentile)
  • Good Attention Score compared to outputs of the same age and source (73rd percentile)

Mentioned by

twitter
6 X users
facebook
1 Facebook page

Citations

dimensions_citation
18 Dimensions

Readers on

mendeley
65 Mendeley
Title
Can attempts to delight customers with surprise gains boomerang? A test using low-price guarantees
Published in
Journal of the Academy of Marketing Science, March 2017
DOI 10.1007/s11747-017-0522-0
Authors

Sujay Dutta, Abhijit Guha, Abhijit Biswas, Dhruv Grewal

X Demographics

X Demographics

The data shown below were collected from the profiles of 6 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 65 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 65 100%

Demographic breakdown

Readers by professional status Count As %
Student > Doctoral Student 13 20%
Student > Ph. D. Student 12 18%
Other 4 6%
Researcher 4 6%
Professor 4 6%
Other 13 20%
Unknown 15 23%
Readers by discipline Count As %
Business, Management and Accounting 34 52%
Social Sciences 4 6%
Economics, Econometrics and Finance 3 5%
Computer Science 1 2%
Psychology 1 2%
Other 1 2%
Unknown 21 32%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 5. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 20 March 2017.
All research outputs
#6,150,292
of 22,959,818 outputs
Outputs from Journal of the Academy of Marketing Science
#229
of 744 outputs
Outputs of similar age
#99,507
of 307,902 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#5
of 19 outputs
Altmetric has tracked 22,959,818 research outputs across all sources so far. This one has received more attention than most of these and is in the 73rd percentile.
So far Altmetric has tracked 744 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 9.0. This one has gotten more attention than average, scoring higher than 69% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 307,902 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 67% of its contemporaries.
We're also able to compare this research output to 19 others from the same source and published within six weeks on either side of this one. This one has gotten more attention than average, scoring higher than 73% of its contemporaries.