Title |
Decomposing the Gap in Satisfaction with Provider Communication Between English- and Spanish-Speaking Hispanic Patients
|
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Published in |
Journal of Immigrant and Minority Health, October 2012
|
DOI | 10.1007/s10903-012-9733-0 |
Pubmed ID | |
Authors |
Jennifer Villani, Karoline Mortensen |
Abstract |
Disparities in patient-provider communication exist among racial/ethnic groups. Hispanics report the lowest satisfaction with provider communication compared to whites and blacks; these differences may be due to level of acculturation or patient-provider concordance according to their ability to speak English. Using data from the 2007-2009 Medical Expenditure Panel Survey, this study identifies and quantifies the components that constitute the gap in satisfaction with provider communication between English- and Spanish-speaking Hispanics. English-speaking Hispanics are 7.3 percentage points more likely to be satisfied with the amount of time their providers spent with them compared to Spanish-speaking Hispanics. Differences in acculturation between the two groups account for 77% of this gap. Satisfaction with provider listening is 6.8 percentage points higher for English-speaking Hispanics. Hispanics who speak English are more satisfied with provider communication. The gap in satisfaction is largely attributable to differences in health insurance, acculturation, and education. |
Mendeley readers
Geographical breakdown
Country | Count | As % |
---|---|---|
Unknown | 56 | 100% |
Demographic breakdown
Readers by professional status | Count | As % |
---|---|---|
Student > Master | 9 | 16% |
Student > Bachelor | 6 | 11% |
Professor > Associate Professor | 6 | 11% |
Student > Ph. D. Student | 5 | 9% |
Student > Doctoral Student | 4 | 7% |
Other | 6 | 11% |
Unknown | 20 | 36% |
Readers by discipline | Count | As % |
---|---|---|
Medicine and Dentistry | 9 | 16% |
Social Sciences | 7 | 13% |
Agricultural and Biological Sciences | 5 | 9% |
Psychology | 3 | 5% |
Nursing and Health Professions | 3 | 5% |
Other | 6 | 11% |
Unknown | 23 | 41% |