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X Demographics
Mendeley readers
Attention Score in Context
| Title |
Why do satisfied customers defect? A closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
|
|---|---|
| Published in |
Journal of Service Theory and Practice, May 2017
|
| DOI | 10.1108/jstp-05-2016-0107 |
| Authors |
Stephanie Hui-Wen Chuah, Philipp A. Rauschnabel, Malliga Marimuthu, Ramayah Thurasamy, Bang Nguyen |
X Demographics
The data shown below were collected from the profiles of 2 X users who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Malaysia | 1 | 50% |
| Unknown | 1 | 50% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Scientists | 1 | 50% |
| Members of the public | 1 | 50% |
Mendeley readers
The data shown below were compiled from readership statistics for 400 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 400 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 75 | 19% |
| Lecturer | 43 | 11% |
| Student > Master | 36 | 9% |
| Student > Bachelor | 35 | 9% |
| Student > Doctoral Student | 28 | 7% |
| Other | 68 | 17% |
| Unknown | 115 | 29% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 156 | 39% |
| Social Sciences | 40 | 10% |
| Economics, Econometrics and Finance | 20 | 5% |
| Computer Science | 18 | 5% |
| Arts and Humanities | 10 | 3% |
| Other | 31 | 8% |
| Unknown | 125 | 31% |
Attention Score in Context
This research output has an Altmetric Attention Score of 2. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 05 May 2017.
All research outputs
#14,547,784
of 23,298,349 outputs
Outputs from Journal of Service Theory and Practice
#29
of 64 outputs
Outputs of similar age
#174,544
of 311,384 outputs
Outputs of similar age from Journal of Service Theory and Practice
#2
of 2 outputs
Altmetric has tracked 23,298,349 research outputs across all sources so far. This one is in the 35th percentile – i.e., 35% of other outputs scored the same or lower than it.
So far Altmetric has tracked 64 research outputs from this source. They receive a mean Attention Score of 3.0. This one has gotten more attention than average, scoring higher than 54% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 311,384 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 41st percentile – i.e., 41% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 2 others from the same source and published within six weeks on either side of this one.