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The role of brand communications on front line service employee beliefs, behaviors, and performance

Overview of attention for article published in Journal of the Academy of Marketing Science, February 2014
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1 X user

Citations

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95 Dimensions

Readers on

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229 Mendeley
Title
The role of brand communications on front line service employee beliefs, behaviors, and performance
Published in
Journal of the Academy of Marketing Science, February 2014
DOI 10.1007/s11747-014-0376-7
Authors

Thomas L. Baker, Adam Rapp, Tracy Meyer, Ryan Mullins

X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 229 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Taiwan 2 <1%
Poland 1 <1%
Belgium 1 <1%
Austria 1 <1%
Unknown 224 98%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 44 19%
Student > Master 43 19%
Student > Doctoral Student 22 10%
Lecturer 14 6%
Student > Bachelor 10 4%
Other 40 17%
Unknown 56 24%
Readers by discipline Count As %
Business, Management and Accounting 127 55%
Social Sciences 22 10%
Economics, Econometrics and Finance 6 3%
Linguistics 3 1%
Psychology 3 1%
Other 7 3%
Unknown 61 27%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 17 April 2014.
All research outputs
#18,370,767
of 22,753,345 outputs
Outputs from Journal of the Academy of Marketing Science
#671
of 737 outputs
Outputs of similar age
#163,031
of 222,821 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#7
of 13 outputs
Altmetric has tracked 22,753,345 research outputs across all sources so far. This one is in the 11th percentile – i.e., 11% of other outputs scored the same or lower than it.
So far Altmetric has tracked 737 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 9.0. This one is in the 6th percentile – i.e., 6% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 222,821 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 13th percentile – i.e., 13% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 13 others from the same source and published within six weeks on either side of this one. This one is in the 15th percentile – i.e., 15% of its contemporaries scored the same or lower than it.