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Serviceology for Services

Overview of attention for book
Cover of 'Serviceology for Services'

Table of Contents

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    Book Overview
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    Chapter 1 Analysing and Computing the Risk of Customer Integration for a Service Provider
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    Chapter 2 Shift Scheduling to Improve Customer Satisfaction, Employee Satisfaction and Management Satisfaction in Service Workplace Where Employees and Robots Collaborate
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    Chapter 3 Application-Driven Product-Service System Configuration: Customer-Centered Strategy
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    Chapter 4 Consumers’ Responses to Service Failures and Recoveries
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    Chapter 5 Analyzing an Ecosystem for Complex Consumer Services
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    Chapter 6 Approaches for Sustaining Cultural Resources by Adapting Diversified Context of Customers in Tourism: Comparison Between Japanese and Slovenian Cases
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    Chapter 7 An Economic Lab Experiment for the Best Offer and Approval in Face-to-Face Service Interaction Situation
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    Chapter 8 Development of a Three-Stage Public Observation Service System Model with Logics for Observation/Assessment
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    Chapter 9 An Analysis of the Cognitive Processes Related to “Service Awareness” of Cabin Attendants
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    Chapter 10 Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance
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    Chapter 11 Stiction-Free Learning Method for Service Design Beginner
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    Chapter 12 A Proposal of a Visualization Method for Service Ideas Using Paper Card Based-Fieldwork
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    Chapter 13 Introduction to a Service Prototyping Tool Box
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    Chapter 14 Lab-Forming Fields and Field-Forming Labs
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    Chapter 15 A Modelling Method for Digital Service Design and Intellectual Property Management Towards Industry 4.0: CAxMan Case
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    Chapter 16 Service-Driven Enrichment for KbR in the OMiLAB Environment
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    Chapter 17 Modeling Digital Enterprise Ecosystems with ArchiMate: A Mobility Provision Case Study
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    Chapter 18 Serviceology-as-a-Service: a Knowledge-Centric Interpretation
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    Chapter 19 From Service Design to Enterprise Architecture:The Alignment of Service Blueprint and Business Architecture with Business Process Model and Notation
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    Chapter 20 From Software Services to IoT Services: The Modeling Perspective
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    Chapter 21 Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting
Overall attention for this book and its chapters
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Title
Serviceology for Services
Published by
Springer International Publishing, January 2017
DOI 10.1007/978-3-319-61240-9
ISBNs
978-3-31-961240-9, 978-3-31-961239-3
Editors

Yoshinori Hara, Dimitris Karagiannis

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X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 38 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 38 100%

Demographic breakdown

Readers by professional status Count As %
Student > Master 4 11%
Student > Ph. D. Student 3 8%
Student > Doctoral Student 2 5%
Researcher 1 3%
Unknown 28 74%
Readers by discipline Count As %
Business, Management and Accounting 5 13%
Computer Science 2 5%
Engineering 2 5%
Medicine and Dentistry 1 3%
Unknown 28 74%