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X Demographics
Mendeley readers
| Chapter title |
Striking the Right Balance: How to Design, Implement, and Operationalize Customer Experience Management Programs
|
|---|---|
| Chapter number | 5 |
| Book title |
Managing Consumer Services
|
| Published by |
Springer International Publishing, January 2016
|
| DOI | 10.1007/978-3-319-04289-3_5 |
| Book ISBNs |
978-3-31-904288-6, 978-3-31-904289-3
|
| Authors |
Philipp “Phil” Klaus, Bo Edvardsson |
X Demographics
The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 1 | 100% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Science communicators (journalists, bloggers, editors) | 1 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 11 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 11 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Professor | 2 | 18% |
| Unspecified | 1 | 9% |
| Student > Doctoral Student | 1 | 9% |
| Lecturer | 1 | 9% |
| Student > Master | 1 | 9% |
| Other | 1 | 9% |
| Unknown | 4 | 36% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 5 | 45% |
| Economics, Econometrics and Finance | 1 | 9% |
| Unknown | 5 | 45% |