| Title |
Cost-effective service excellence
|
|---|---|
| Published in |
Journal of the Academy of Marketing Science, August 2017
|
| DOI | 10.1007/s11747-017-0560-7 |
| Authors |
Jochen Wirtz, Valarie Zeithaml |
X Demographics
The data shown below were collected from the profiles of 9 X users who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| United States | 5 | 56% |
| Australia | 1 | 11% |
| United Kingdom | 1 | 11% |
| Unknown | 2 | 22% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Members of the public | 6 | 67% |
| Scientists | 2 | 22% |
| Science communicators (journalists, bloggers, editors) | 1 | 11% |
Mendeley readers
The data shown below were compiled from readership statistics for 516 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 516 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 71 | 14% |
| Student > Ph. D. Student | 60 | 12% |
| Student > Bachelor | 40 | 8% |
| Researcher | 28 | 5% |
| Student > Doctoral Student | 26 | 5% |
| Other | 91 | 18% |
| Unknown | 200 | 39% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 183 | 35% |
| Social Sciences | 26 | 5% |
| Economics, Econometrics and Finance | 18 | 3% |
| Engineering | 17 | 3% |
| Computer Science | 12 | 2% |
| Other | 44 | 9% |
| Unknown | 216 | 42% |
Attention Score in Context
This research output has an Altmetric Attention Score of 24. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 18 February 2020.
All research outputs
#1,369,723
of 22,999,744 outputs
Outputs from Journal of the Academy of Marketing Science
#57
of 744 outputs
Outputs of similar age
#29,558
of 317,355 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#4
of 14 outputs
Altmetric has tracked 22,999,744 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 94th percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 744 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 9.0. This one has done particularly well, scoring higher than 92% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 317,355 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 90% of its contemporaries.
We're also able to compare this research output to 14 others from the same source and published within six weeks on either side of this one. This one has gotten more attention than average, scoring higher than 71% of its contemporaries.