| Title |
An investigation into service quality–customer loyalty relationship: the moderating influences
|
|---|---|
| Published in |
DECISION, March 2014
|
| DOI | 10.1007/s40622-014-0025-5 |
| Authors |
Medha Srivastava, Alok Kumar Rai |
Mendeley readers
The data shown below were compiled from readership statistics for 105 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Malaysia | 1 | <1% |
| Unknown | 104 | 99% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 17 | 16% |
| Student > Master | 15 | 14% |
| Lecturer | 10 | 10% |
| Student > Doctoral Student | 6 | 6% |
| Student > Bachelor | 6 | 6% |
| Other | 17 | 16% |
| Unknown | 34 | 32% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 51 | 49% |
| Social Sciences | 6 | 6% |
| Engineering | 2 | 2% |
| Economics, Econometrics and Finance | 2 | 2% |
| Unspecified | 1 | <1% |
| Other | 7 | 7% |
| Unknown | 36 | 34% |