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Mendeley readers
Attention Score in Context
| Title |
Recognising emotional expressions of complaining customers
|
|---|---|
| Published in |
European Journal of Marketing, July 2014
|
| DOI | 10.1108/ejm-02-2011-0090 |
| Authors |
Alastair G. Tombs, Rebekah Russell-Bennett, Neal M. Ashkanasy |
Mendeley readers
The data shown below were compiled from readership statistics for 71 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Iran, Islamic Republic of | 1 | 1% |
| United States | 1 | 1% |
| Unknown | 69 | 97% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 12 | 17% |
| Student > Master | 11 | 15% |
| Student > Bachelor | 7 | 10% |
| Researcher | 7 | 10% |
| Professor | 6 | 8% |
| Other | 11 | 15% |
| Unknown | 17 | 24% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 30 | 42% |
| Social Sciences | 8 | 11% |
| Psychology | 7 | 10% |
| Computer Science | 2 | 3% |
| Economics, Econometrics and Finance | 2 | 3% |
| Other | 5 | 7% |
| Unknown | 17 | 24% |
Attention Score in Context
This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 01 September 2014.
All research outputs
#22,760,732
of 25,374,917 outputs
Outputs from European Journal of Marketing
#588
of 627 outputs
Outputs of similar age
#206,612
of 240,374 outputs
Outputs of similar age from European Journal of Marketing
#5
of 6 outputs
Altmetric has tracked 25,374,917 research outputs across all sources so far. This one is in the 1st percentile – i.e., 1% of other outputs scored the same or lower than it.
So far Altmetric has tracked 627 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 6.5. This one is in the 1st percentile – i.e., 1% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 240,374 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 1st percentile – i.e., 1% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 6 others from the same source and published within six weeks on either side of this one.