↓ Skip to main content

The performance implications of outsourcing customer support to service providers in emerging versus established economies

Overview of attention for article published in International Journal of Research in Marketing, September 2014
Altmetric Badge

About this Attention Score

  • Average Attention Score compared to outputs of the same age

Mentioned by

twitter
2 X users
facebook
1 Facebook page

Citations

dimensions_citation
29 Dimensions

Readers on

mendeley
169 Mendeley
You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output. Click here to find out more.
Title
The performance implications of outsourcing customer support to service providers in emerging versus established economies
Published in
International Journal of Research in Marketing, September 2014
DOI 10.1016/j.ijresmar.2014.01.002
Authors

Néomie Raassens, Stefan Wuyts, Inge Geyskens

X Demographics

X Demographics

The data shown below were collected from the profiles of 2 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 169 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Malaysia 1 <1%
Indonesia 1 <1%
Korea, Republic of 1 <1%
Austria 1 <1%
Egypt 1 <1%
Iran, Islamic Republic of 1 <1%
Unknown 163 96%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 32 19%
Student > Master 27 16%
Lecturer 20 12%
Student > Doctoral Student 16 9%
Student > Bachelor 8 5%
Other 32 19%
Unknown 34 20%
Readers by discipline Count As %
Business, Management and Accounting 96 57%
Economics, Econometrics and Finance 19 11%
Social Sciences 6 4%
Engineering 6 4%
Computer Science 4 2%
Other 3 2%
Unknown 35 21%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 3. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 23 September 2014.
All research outputs
#15,092,197
of 25,374,917 outputs
Outputs from International Journal of Research in Marketing
#313
of 541 outputs
Outputs of similar age
#122,922
of 248,673 outputs
Outputs of similar age from International Journal of Research in Marketing
#3
of 4 outputs
Altmetric has tracked 25,374,917 research outputs across all sources so far. This one is in the 40th percentile – i.e., 40% of other outputs scored the same or lower than it.
So far Altmetric has tracked 541 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 10.8. This one is in the 41st percentile – i.e., 41% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 248,673 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 50% of its contemporaries.
We're also able to compare this research output to 4 others from the same source and published within six weeks on either side of this one.