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The effect of service employees’ accent on customer reactions

Overview of attention for article published in European Journal of Marketing, November 2014
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Citations

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27 Dimensions

Readers on

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74 Mendeley
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Title
The effect of service employees’ accent on customer reactions
Published in
European Journal of Marketing, November 2014
DOI 10.1108/ejm-03-2013-0115
Authors

Alastair Tombs, Sally Rao Hill

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 74 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Spain 1 1%
Brazil 1 1%
Unknown 72 97%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 13 18%
Student > Doctoral Student 9 12%
Researcher 8 11%
Student > Master 8 11%
Student > Bachelor 7 9%
Other 15 20%
Unknown 14 19%
Readers by discipline Count As %
Business, Management and Accounting 31 42%
Social Sciences 13 18%
Economics, Econometrics and Finance 4 5%
Psychology 4 5%
Linguistics 3 4%
Other 5 7%
Unknown 14 19%