| Title |
The impact of retrials on call center performance
|
|---|---|
| Published in |
OR Spectrum, July 2004
|
| DOI | 10.1007/s00291-004-0165-7 |
| Authors |
Salah Aguir, Fikri Karaesmen, O. Zeynep Akşin, Fabrice Chauvet |
Mendeley readers
The data shown below were compiled from readership statistics for 49 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Japan | 1 | 2% |
| Venezuela, Bolivarian Republic of | 1 | 2% |
| Unknown | 47 | 96% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 11 | 22% |
| Student > Ph. D. Student | 7 | 14% |
| Student > Bachelor | 6 | 12% |
| Student > Postgraduate | 3 | 6% |
| Other | 3 | 6% |
| Other | 9 | 18% |
| Unknown | 10 | 20% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 17 | 35% |
| Engineering | 6 | 12% |
| Computer Science | 6 | 12% |
| Mathematics | 4 | 8% |
| Economics, Econometrics and Finance | 3 | 6% |
| Other | 2 | 4% |
| Unknown | 11 | 22% |
Attention Score in Context
This research output has an Altmetric Attention Score of 6. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 10 January 2024.
All research outputs
#4,694,486
of 22,780,165 outputs
Outputs from OR Spectrum
#6
of 116 outputs
Outputs of similar age
#9,365
of 53,971 outputs
Outputs of similar age from OR Spectrum
#1
of 2 outputs
Altmetric has tracked 22,780,165 research outputs across all sources so far. Compared to these this one has done well and is in the 76th percentile: it's in the top 25% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 116 research outputs from this source. They receive a mean Attention Score of 2.3. This one has done particularly well, scoring higher than 93% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 53,971 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 71% of its contemporaries.
We're also able to compare this research output to 2 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them