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Mendeley readers
Attention Score in Context
| Title |
Customer satisfaction in the first and second moments of truth
|
|---|---|
| Published in |
Journal of Product & Brand Management, October 2008
|
| DOI | 10.1108/10610420810916362 |
| Authors |
Martin Löfgren, Lars Witell, Anders Gustafsson |
Mendeley readers
The data shown below were compiled from readership statistics for 134 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| United States | 2 | 1% |
| Netherlands | 1 | <1% |
| Greece | 1 | <1% |
| United Arab Emirates | 1 | <1% |
| Unknown | 129 | 96% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 24 | 18% |
| Student > Bachelor | 24 | 18% |
| Student > Ph. D. Student | 19 | 14% |
| Student > Doctoral Student | 11 | 8% |
| Student > Postgraduate | 7 | 5% |
| Other | 24 | 18% |
| Unknown | 25 | 19% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 73 | 54% |
| Social Sciences | 6 | 4% |
| Design | 6 | 4% |
| Engineering | 6 | 4% |
| Economics, Econometrics and Finance | 4 | 3% |
| Other | 10 | 7% |
| Unknown | 29 | 22% |
Attention Score in Context
This research output has an Altmetric Attention Score of 3. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 15 March 2018.
All research outputs
#8,535,684
of 25,374,917 outputs
Outputs from Journal of Product & Brand Management
#81
of 266 outputs
Outputs of similar age
#37,215
of 104,767 outputs
Outputs of similar age from Journal of Product & Brand Management
#2
of 2 outputs
Altmetric has tracked 25,374,917 research outputs across all sources so far. This one is in the 43rd percentile – i.e., 43% of other outputs scored the same or lower than it.
So far Altmetric has tracked 266 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 6.3. This one has gotten more attention than average, scoring higher than 53% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 104,767 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 17th percentile – i.e., 17% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 2 others from the same source and published within six weeks on either side of this one.