↓ Skip to main content

Service Science, Management and Engineering Education for the 21st Century

Overview of attention for book
Cover of 'Service Science, Management and Engineering Education for the 21st Century'

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 Legitimizing SSME in Academia: Critical Considerations and Essential Actions
  3. Altmetric Badge
    Chapter 2 Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences
  4. Altmetric Badge
    Chapter 3 SSME, Operations Research and Education
  5. Altmetric Badge
    Chapter 4 A Designer's view of SSME
  6. Altmetric Badge
    Chapter 5 SSME—let's not Forget About Customers and Revenue
  7. Altmetric Badge
    Chapter 6 Psychology of the Experience: The Missing Link in Service Science
  8. Altmetric Badge
    Chapter 7 Challenges of industrial Service Business Development
  9. Altmetric Badge
    Chapter 8 A Research Based Educational initiative: The institute for international Services innovation at Trinity College Dublin
  10. Altmetric Badge
    Chapter 9 Defining the Research Agenda: Technology Management as a Contributor to Service Sciences, Management and Engineering
  11. Altmetric Badge
    Chapter 10 Actionable Process Theories: A Unique Selling Proposition for a Science of Services
  12. Altmetric Badge
    Chapter 11 Quality System Management and Education in Service Environments
  13. Altmetric Badge
    Chapter 12 Art of Service: Drawing the Arts to inform Service Design and Specification
  14. Altmetric Badge
    Chapter 13 Service Science, Management and Engineering: A Way of Managing Sociotechnical Systems
  15. Altmetric Badge
    Chapter 14 A Service logic for Service Science
  16. Altmetric Badge
    Chapter 15 The Service-Dominant Mindset
  17. Altmetric Badge
    Chapter 16 An integrated Approach to Service innovation
  18. Altmetric Badge
    Chapter 17 Moving the Service Science Concept to Curricular Reality
  19. Altmetric Badge
    Chapter 18 Defining a Curriculum for Service Systems Engineering
  20. Altmetric Badge
    Chapter 19 Educating The Service Manager in Europe—Assessing Gaps And Opportunities
  21. Altmetric Badge
    Chapter 20 Service Science, Management and Engineering Curricula and Research at NC State University
  22. Altmetric Badge
    Chapter 21 Bringing Service Sciences into the Curriculum
  23. Altmetric Badge
    Chapter 22 Strategy for inserting SSME into the Undergraduate Experience at a Minority Serving institution
  24. Altmetric Badge
    Chapter 23 Putting Requirements and Quality at the Core of Global Service Delivery: Current Efforts and Future Plans at Pace University
  25. Altmetric Badge
    Chapter 24 Rochester institute of Technology—Service Management
  26. Altmetric Badge
    Chapter 25 Getting Students Excited About Services: Providing a Context for Applying Their newly Acquired Knowledge
  27. Altmetric Badge
    Chapter 26 Educating Services Science leaders to Think Holistically About Enterprises
  28. Altmetric Badge
    Chapter 27 Services Research Collaborations: Beyond the ivory Tower
  29. Altmetric Badge
    Chapter 28 Progress Report of Efforts Towards a Research and Education Agenda for Services Science in the EU and Greece
  30. Altmetric Badge
    Chapter 29 A Master Program in Services Engineering and Management at the University of Porto
  31. Altmetric Badge
    Chapter 30 Engineering of Digital Services— A new Degree that integrates Business Process and information Engineering
  32. Altmetric Badge
    Chapter 31 SSME at Manchester: Bringing People, Business and Technology Together
  33. Altmetric Badge
    Chapter 32 A Research & Educational Framework for ICT/S Service Management
  34. Altmetric Badge
    Chapter 33 Education and Research of Service Science and Technology in Tsinghua University
  35. Altmetric Badge
    Chapter 34 The Current State and Development Plan of Research and Education on SSME in Harbin institute of Technology
  36. Altmetric Badge
    Chapter 35 Services Science Journey: Foundations, Progress, and Challenges
  37. Altmetric Badge
    Chapter 36 Service Supply Chain in the Department of Defense: Opportunities and Challenges
  38. Altmetric Badge
    Chapter 37 The Global Information Economy, Service Industrialization and the UCLA BIT Project
  39. Altmetric Badge
    Chapter 38 Data Support Design for Services Science Modeling
  40. Altmetric Badge
    Chapter 39 Process and Services Fusion impact Assessment: SSME Findings from industry Collaboration and the need for Competency Centers
  41. Altmetric Badge
    Chapter 40 ilab.1: A University-industry Collaboration to Enhance Health Plan Services
  42. Altmetric Badge
    Chapter 41 SSME: How to Solve it
  43. Altmetric Badge
    Chapter 42 Models, Contexts, and Value Chains for Services Sciences
  44. Altmetric Badge
    Chapter 43 Complexity and the Services Science Agenda
  45. Altmetric Badge
    Chapter 44 Service Science, Management, Engineering and eOrganisations
  46. Altmetric Badge
    Chapter 45 Towards Customer Centric Physical and virtual Environment — Platform for Services
  47. Altmetric Badge
    Chapter 46 Constructing Service Machines—Global Sourcing of Knowledge-intensive Services
  48. Altmetric Badge
    Chapter 47 Service Engineering of Call Centers: Research, Teaching, and Practice
  49. Altmetric Badge
    Chapter 48 Innovation in Services: From Service Concepts to Service Experiences
  50. Altmetric Badge
    Chapter 49 Service Beyond—Enabling Technologies to Boost Service Business
  51. Altmetric Badge
    Chapter 50 Bringing Service Design to Service Sciences, Management and Engineering
  52. Altmetric Badge
    Chapter 51 Research and Education of SSME in Japanese Universities
  53. Altmetric Badge
    Chapter 52 Service Science—A Japanese Perspective: Pitfalls and Opportunities
  54. Altmetric Badge
    Chapter 53 Services Science Empowers next Generation MOT—Just-in-Time innovation Management by Service layer integrated Strategic Roadmapping
  55. Altmetric Badge
    Chapter 54 Research & Education in Service Economics & Management at China Center for Service Sector Research(CCSSR)
Overall attention for this book and its chapters
Altmetric Badge

Mentioned by

twitter
1 X user
wikipedia
7 Wikipedia pages

Citations

dimensions_citation
54 Dimensions

Readers on

mendeley
129 Mendeley
You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output. Click here to find out more.
Title
Service Science, Management and Engineering Education for the 21st Century
Published by
Springer US, January 2008
DOI 10.1007/978-0-387-76578-5
ISBNs
978-0-387-76577-8, 978-0-387-76578-5
Editors

Hefley, Bill, Murphy, Wendy

X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 129 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Portugal 2 2%
Germany 2 2%
Brazil 2 2%
Colombia 1 <1%
France 1 <1%
Denmark 1 <1%
China 1 <1%
Spain 1 <1%
United States 1 <1%
Other 0 0%
Unknown 117 91%

Demographic breakdown

Readers by professional status Count As %
Student > Master 29 22%
Student > Ph. D. Student 20 16%
Researcher 12 9%
Other 9 7%
Student > Bachelor 7 5%
Other 30 23%
Unknown 22 17%
Readers by discipline Count As %
Business, Management and Accounting 34 26%
Computer Science 21 16%
Design 14 11%
Engineering 12 9%
Social Sciences 11 9%
Other 14 11%
Unknown 23 18%