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Measuring Customer Experience

Overview of attention for book
Overall attention for this book and its chapters
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Mentioned by

news
2 news outlets
twitter
1 X user

Citations

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45 Dimensions

Readers on

mendeley
106 Mendeley
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Title
Measuring Customer Experience
Published by
Palgrave Macmillan UK, November 2014
DOI 10.1057/9781137375469
ISBNs
978-1-349-47734-0, 978-1-137-37546-9
Authors

Klaus, Philipp

X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 106 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Canada 1 <1%
Unknown 105 99%

Demographic breakdown

Readers by professional status Count As %
Student > Master 20 19%
Student > Bachelor 15 14%
Student > Ph. D. Student 13 12%
Other 5 5%
Student > Doctoral Student 5 5%
Other 13 12%
Unknown 35 33%
Readers by discipline Count As %
Business, Management and Accounting 43 41%
Economics, Econometrics and Finance 9 8%
Social Sciences 6 6%
Computer Science 3 3%
Design 2 2%
Other 6 6%
Unknown 37 35%