Advances in The Human Side of Service Engineering

Table of Contents

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   Book Overview
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   Chapter 1 Linking Business and Technology for Future Customer Creation
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   Chapter 2 User-Centered Arrangement of Public Services
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   Chapter 3 What Makes a System Smart? Wise?
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   Chapter 4 Physiological Evaluation and Quantification of Physician’s Cognitive Workload During Interaction with Computer Based Clinical System
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   Chapter 5 Measuring Cognitive Workload and General Activity of Controllers in Hazardous Liquids and Gas Control Rooms
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   Chapter 6 Assessing the Quality of the A3 Thinking Tool for Problem Solving
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   Chapter 7 Ethics in Service Design for Children with Autism and Cognitive Disabilities
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   Chapter 8 Integrating Health Services Engineering: A Multidimensional Approach
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    Chapter 9 Use of Smart Phones to Improve the Human Factors Engineering of People Suffering from Chronic Diseases
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    Chapter 10 3DPro—Development of Low-Cost Prosthetics Using 3D Printing Technologies
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    Chapter 11 Virtual Rehabilitation Use for Paretic Upper Limb for Individuals with Chronic Hemiparetic Stroke
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    Chapter 12 Classification of EEG Features for Prediction of Working Memory Load
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    Chapter 13 Are Behavioral Measures Useful for Detecting Cognitive Workload During Human-Computer Interaction?
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    Chapter 14 Workload Model for Situation Awareness
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    Chapter 15 Using Smartphones for Information Retrieval in Omnichannel Scenarios—Assessing the Effectiveness of Technological Triggers
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    Chapter 16 Computer-Related Attributions: An Intercultural Comparison
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    Chapter 17 The Impact of Causal Attributions on the User Experience of Error Messages
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    Chapter 18 Toward a Value Metrics—A Service-Dominant Logic View
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    Chapter 19 The Relationship Model of Three Benefit Factors in Delayed Benefit Services
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    Chapter 20 Qualitative Analysis of Hospitality Extended to Patients by Reception Desk Clerks at Japanese Dental Clinics
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    Chapter 21 A Taxonomic Classification for Advertising Design and Development Process Based on Concurrent Engineering
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    Chapter 22 Program Entrepreneurship and Innovation: Education as the Core of Innovation
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    Chapter 23 Study of the Difference in the Movement of Experienced and Inexperienced Persons in Japanese Bowing
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    Chapter 24 Ethical Issues in Online Education
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    Chapter 25 Describing Service Performances: What Are the Challenges?
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    Chapter 26 A Field Evaluation: The Effects of Rear-Camera-On Mode for Texting While Walking
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    Chapter 27 A Method to Detect Problems in Information Display Design of Fast Food Restaurants Based on Customers’ Eye Movement Data
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    Chapter 28 An Assessment of the Occupational Noise Exposure of Toll Tellers Along the North Luzon Expressway
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    Chapter 29 An Integrated Approach for Measuring and Managing Quality of Smart Senior Care Services
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    Chapter 30 The Impact of Reviews and Average Rating on Hotel-Booking-Intention: A Qualitative Study
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    Chapter 31 Reflecting Human Values in Service Design
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    Chapter 32 From the University to Smart Cities—How Engineers Can Construct Better Cities in BRIC’s Countries: A Real Case from Smart Campus FACENS
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    Chapter 33 How a Fab Lab Can Drive Ordinary People to Become Engineering Enthusiasts and Help to Make a Better Society