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Serviceology for Services

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Cover of 'Serviceology for Services'

Table of Contents

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    Book Overview
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    Chapter 1 Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese Restaurant
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    Chapter 2 Design Procedure and Improvement of a Mathematical Modeling to Estimate Customer Satisfaction
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    Chapter 3 PDRplus: Human Behaviour Sensing Method for Service Field Analysis
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    Chapter 4 Serviceological View of the Development of a Person Trip Survey Application
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    Chapter 5 Modeling and Multi-agent Simulation of Bicycle Sharing
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    Chapter 6 Modeling Shop Mix Problems as Pareto Optimization Considering Consumer Preference
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    Chapter 7 New Mechanism for Matching Service in Perishable Goods Trade: An Approach Using Economic Experiments
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    Chapter 8 Analysis of Service Network in Terms of the Synchronization of Body Movements During Face-to-Face Communication
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    Chapter 9 Constructing Required Functions of Tourism Service Based on Tourists’ Expectancy in Trip Planning
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    Chapter 10 Proposal of International Conference Promotion: Destination Branding and Risk Management by a Network of Conference Centres
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    Chapter 11 A Web 2.0 Platform for Product–Service System Management
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    Chapter 12 EDIPS: Effective and Enjoyable Product–Service System Design Education Through Active Thinking
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    Chapter 13 Incorporation of Product/Service System Concept in R&D for Complex Products and Systems
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    Chapter 14 Product–Service Portfolio Configuration vs. Economic and Financial Results: An Empirical Analysis in the Italian Truck Industry
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    Chapter 15 Proposal of Handover System for Care Workers Using Community Intelligence
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    Chapter 16 Modelling and Simulating Complicated Service Networks in Health Care
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    Chapter 17 Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction
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    Chapter 18 An Evaluation of Rapid Oral Bacterial Detection Apparatus for an Oral Healthcare Service
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    Chapter 19 Data-Oriented Maintenance of Schedule Management of Nursing Care
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    Chapter 20 Model and Its Management Architecture of Software Service Supply Chains
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    Chapter 21 An Indoor Autonomous Positioning and Navigation Service to Support Activities in Large-Scale Commercial Facilities
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    Chapter 22 A Proposal of Adaptive Restaurant Service Model with Co-creative Design
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    Chapter 23 Design of Packaged Tours upon Semantic Service Model
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    Chapter 24 Toward Research on Designing a Service System
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    Chapter 25 Concept Design of Cause-Related Marketing Using Wants Chain Analysis and Co-creation Workshops
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    Chapter 26 Support of Describing Service Delivery Processes in Consideration of Service Function Models on Service CAD System
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    Chapter 27 The Effect and Reaction of Information Presentation in Surveillance Service
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    Chapter 28 Evaluation and Assessment of Two Simulation Software for Service Engineering
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    Chapter 29 Modeling the Dynamics of Service: The Creation of Customer Value
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    Chapter 30 Designing Methodology for Innovative Service Systems
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    Chapter 31 Proposal of a New Mutual-Aid Service to Support Resilient Society: Simulation-Based Service Design Approach
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    Chapter 32 User-Centered Service Design for Multi-language Knowledge Communication
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    Chapter 33 A Tourism Information Service for Safety During School Trips
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    Chapter 34 A Practical Approach to Improving the Provision of Information in New Chitose International Airport
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    Chapter 35 Study on Investigation of User Satisfaction After Service Implementation About Public Transportation
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    Chapter 36 Negotiation of Selves in Initial Service Encounters: Conversation Analysis of Sushi Restaurants
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    Chapter 37 Improving Service Quality in Nursing Homes Based on the Employee’s Satisfaction
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    Chapter 38 Functions and Cost of Irrigation Service at the Aichi Irrigation Scheme
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Citations

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Title
Serviceology for Services
Published by
Springer Japan, May 2014
DOI 10.1007/978-4-431-54816-4
ISBNs
978-4-43-154815-7, 978-4-43-154816-4
Editors

Mochimaru, Masaaki, Ueda, Kanji, Takenaka, Takeshi

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 82 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Australia 1 1%
Unknown 81 99%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 17 21%
Student > Master 14 17%
Student > Bachelor 14 17%
Student > Doctoral Student 5 6%
Professor > Associate Professor 5 6%
Other 9 11%
Unknown 18 22%
Readers by discipline Count As %
Business, Management and Accounting 20 24%
Computer Science 17 21%
Engineering 14 17%
Social Sciences 4 5%
Design 2 2%
Other 5 6%
Unknown 20 24%