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Incentivizing CEOs to build customer- and employee-firm relations for higher customer satisfaction and firm value

Overview of attention for article published in Journal of the Academy of Marketing Science, September 2011
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • High Attention Score compared to outputs of the same age (93rd percentile)
  • Good Attention Score compared to outputs of the same age and source (75th percentile)

Mentioned by

news
2 news outlets
peer_reviews
1 peer review site

Citations

dimensions_citation
59 Dimensions

Readers on

mendeley
188 Mendeley
Title
Incentivizing CEOs to build customer- and employee-firm relations for higher customer satisfaction and firm value
Published in
Journal of the Academy of Marketing Science, September 2011
DOI 10.1007/s11747-011-0290-1
Authors

Xueming Luo, Jan Wieseke, Christian Homburg

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 188 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Korea, Republic of 2 1%
Ireland 2 1%
United States 2 1%
United Kingdom 1 <1%
Austria 1 <1%
Japan 1 <1%
Iran, Islamic Republic of 1 <1%
Unknown 178 95%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 42 22%
Student > Master 25 13%
Student > Doctoral Student 23 12%
Professor > Associate Professor 11 6%
Researcher 10 5%
Other 44 23%
Unknown 33 18%
Readers by discipline Count As %
Business, Management and Accounting 112 60%
Social Sciences 11 6%
Economics, Econometrics and Finance 11 6%
Psychology 3 2%
Computer Science 2 1%
Other 10 5%
Unknown 39 21%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 18. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 17 October 2016.
All research outputs
#1,699,806
of 22,824,164 outputs
Outputs from Journal of the Academy of Marketing Science
#69
of 738 outputs
Outputs of similar age
#8,491
of 132,028 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#2
of 8 outputs
Altmetric has tracked 22,824,164 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 92nd percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 738 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 9.0. This one has done particularly well, scoring higher than 90% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 132,028 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 93% of its contemporaries.
We're also able to compare this research output to 8 others from the same source and published within six weeks on either side of this one. This one has scored higher than 6 of them.