| Title |
How can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses
|
|---|---|
| Published in |
Journal of the Academy of Marketing Science, July 2018
|
| DOI | 10.1007/s11747-018-0597-2 |
| Authors |
Yany Grégoire, Fateme Ghadami, Sandra Laporte, Sylvain Sénécal, Denis Larocque |
X Demographics
The data shown below were collected from the profiles of 5 X users who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| United States | 1 | 20% |
| Unknown | 4 | 80% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Science communicators (journalists, bloggers, editors) | 2 | 40% |
| Scientists | 2 | 40% |
| Members of the public | 1 | 20% |
Mendeley readers
The data shown below were compiled from readership statistics for 177 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 177 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 38 | 21% |
| Student > Master | 15 | 8% |
| Student > Doctoral Student | 15 | 8% |
| Student > Bachelor | 10 | 6% |
| Lecturer | 10 | 6% |
| Other | 27 | 15% |
| Unknown | 62 | 35% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 82 | 46% |
| Social Sciences | 13 | 7% |
| Psychology | 4 | 2% |
| Economics, Econometrics and Finance | 3 | 2% |
| Computer Science | 2 | 1% |
| Other | 6 | 3% |
| Unknown | 67 | 38% |
Attention Score in Context
This research output has an Altmetric Attention Score of 4. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 14 August 2018.
All research outputs
#7,776,316
of 24,156,282 outputs
Outputs from Journal of the Academy of Marketing Science
#311
of 795 outputs
Outputs of similar age
#127,097
of 333,670 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#6
of 11 outputs
Altmetric has tracked 24,156,282 research outputs across all sources so far. This one has received more attention than most of these and is in the 67th percentile.
So far Altmetric has tracked 795 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 9.2. This one has gotten more attention than average, scoring higher than 60% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 333,670 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 61% of its contemporaries.
We're also able to compare this research output to 11 others from the same source and published within six weeks on either side of this one. This one has gotten more attention than average, scoring higher than 54% of its contemporaries.