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X Demographics
Mendeley readers
Attention Score in Context
| Title |
Customer experience challenges: bringing together digital, physical and social realms
|
|---|---|
| Published in |
Journal of Service Management, September 2018
|
| DOI | 10.1108/josm-04-2018-0113 |
| Authors |
Ruth N. Bolton, Janet R. McColl-Kennedy, Lilliemay Cheung, Andrew Gallan, Chiara Orsingher, Lars Witell, Mohamed Zaki |
X Demographics
The data shown below were collected from the profiles of 6 X users who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| United Kingdom | 2 | 33% |
| Sweden | 1 | 17% |
| Netherlands | 1 | 17% |
| United States | 1 | 17% |
| Unknown | 1 | 17% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Members of the public | 3 | 50% |
| Scientists | 3 | 50% |
Mendeley readers
The data shown below were compiled from readership statistics for 1,624 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 1624 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 217 | 13% |
| Student > Ph. D. Student | 208 | 13% |
| Student > Bachelor | 120 | 7% |
| Researcher | 88 | 5% |
| Lecturer | 88 | 5% |
| Other | 285 | 18% |
| Unknown | 618 | 38% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 509 | 31% |
| Engineering | 88 | 5% |
| Computer Science | 83 | 5% |
| Social Sciences | 80 | 5% |
| Economics, Econometrics and Finance | 53 | 3% |
| Other | 142 | 9% |
| Unknown | 669 | 41% |
Attention Score in Context
This research output has an Altmetric Attention Score of 21. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 06 January 2023.
All research outputs
#1,813,455
of 26,017,215 outputs
Outputs from Journal of Service Management
#17
of 262 outputs
Outputs of similar age
#36,670
of 348,840 outputs
Outputs of similar age from Journal of Service Management
#2
of 8 outputs
Altmetric has tracked 26,017,215 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 92nd percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 262 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 6.6. This one has done well, scoring higher than 88% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 348,840 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 89% of its contemporaries.
We're also able to compare this research output to 8 others from the same source and published within six weeks on either side of this one. This one has scored higher than 6 of them.