| Title |
Customer participation in service recovery: a meta-analysis
|
|---|---|
| Published in |
Marketing Letters, October 2018
|
| DOI | 10.1007/s11002-018-9470-9 |
| Authors |
Yves Van Vaerenbergh, Simon Hazée, Annelies Costers |
Mendeley readers
The data shown below were compiled from readership statistics for 119 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 119 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 22 | 18% |
| Student > Doctoral Student | 14 | 12% |
| Researcher | 10 | 8% |
| Student > Master | 7 | 6% |
| Professor | 5 | 4% |
| Other | 16 | 13% |
| Unknown | 45 | 38% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 48 | 40% |
| Social Sciences | 7 | 6% |
| Economics, Econometrics and Finance | 3 | 3% |
| Engineering | 2 | 2% |
| Nursing and Health Professions | 1 | <1% |
| Other | 5 | 4% |
| Unknown | 53 | 45% |