Advances in Service Science

Table of Contents

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   Book Overview
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   Chapter 1 The Inmate Transportation Problem and Its Application in the PA Department of Corrections
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   Chapter 2 Robust Modality Selection in Radiotherapy
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   Chapter 3 Incentive-Based Rebalancing of Bike-Sharing Systems
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   Chapter 4 A T-shaped Measure of Multidisciplinarity in Academic Research Networks: The GRAND Case Study
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   Chapter 5 A Framework for Delivering Service Differentiation Through Operating Segments: Research Opportunities and Implementation Challenges
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   Chapter 6 Higher Education as a Service: The Science of Running a Lean Program in International Business
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   Chapter 7 A Hypergraph-Based Modeling Approach for Service Systems
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   Chapter 8 Zone of Optimal Distinctiveness: Provider Asset Personalization and the Psychological Ownership of Shared Accommodation
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    Chapter 9 Data Mining Methods for Describing Federal Government Career Trajectories and Predicting Employee Separation
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    Chapter 10 Using the Service Science Canvas to Understand Institutional Change in a Public School System
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    Chapter 11 Data-Driven Capacity Management with Machine Learning: A Novel Approach and a Case-Study for a Public Service Office
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    Chapter 12 Harnessing Big Data and Analytics Solutions in Support of Smart City Services
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    Chapter 13 The Pay Equity Dilemma Women Face Around the World
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    Chapter 14 Project and Resource Optimization (PRO) for IT Service Delivery
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    Chapter 15 A Unified Framework for Specifying Cost Models of IT Service Offerings
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    Chapter 16 Toward a Context-Aware Serendipitous Recommendation System
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    Chapter 17 Analysis of Service Execution in the On-line Sports Gambling Industry
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    Chapter 18 Decision Modeling in Service Science
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    Chapter 19 Predicting Call Center Performance with Machine Learning
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    Chapter 20 Information Directed Policy Sampling for Partially Observable Markov Decision Processes with Parametric Uncertainty
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    Chapter 21 Buffered Probability of Exceedance (bPOE) Ratings for Synthetic Instruments
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    Chapter 22 Service Quality Assessment via Enhanced Data-Driven MCDM Model
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    Chapter 23 Estimating the Effect of Social Influence on Subsequent Reviews
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    Chapter 24 Product and Service Design for Remanufacturing, Uncertainty and the Environmental Impact in the Closed-Loop Supply Chain Network
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    Chapter 25 Towards the Determinants of Successful Public-Private Partnership Projects in Jamaica: A Proposed Methodology
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    Chapter 26 Cognitive Solutioning of Highly-Valued IT Service Contracts
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    Chapter 27 A Predictive Approach for Monitoring Services in the Internet of Things
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    Chapter 28 Managing Clinical Appointments in an Academic Medical Center
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    Chapter 29 Factors Influencing E-procurement Adoption in the Transportation Industry