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Case Studies in Service Innovation

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Table of Contents

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    Book Overview
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    Chapter 1 Introduction to Service Innovation
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    Chapter 2 Introduction to Business Model Innovation Cases
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    Chapter 3 Service Innovation in the Chinese Aviation Industry: The Case of Chinese Low Cost Carriers
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    Chapter 4 Survival by “Servicisation”: A Multiple-Case Study of the Taiwanese Video Games Industry
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    Chapter 5 Innovation in China’s Mobile Multimedia Broadcasting Service
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    Chapter 6 Optimization of the Clients’ Warehouse Logistics: A KIBS-type Service in the Manufacturing Context
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    Chapter 7 Introduction to the Organization and its Environment Cases
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    Chapter 8 Public-Private Innovation Network in Knowledge Intensive Services: Co-production or Technological Lock-in? FARMSTAR, a Case Study in Advisory Services for Farmers
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    Chapter 9 The Role of Boundary Objects in Public-Private Innovation Networks The Story of Næstved Health School
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    Chapter 10 A Platform Innovation in Public Service
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    Chapter 11 Introduction to Innovation Management within an Organization Cases
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    Chapter 12 Understanding Drivers of Customer Satisfaction in the Social Housing Sector
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    Chapter 13 TRUSTECH: Innovators in the Field of Innovation
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    Chapter 14 Soft Systems Methodology and Innovation
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    Chapter 15 Achieving Service Innovation Through a Health Education Programme
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    Chapter 16 Introduction to Process Innovation Cases
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    Chapter 17 A Systems Approach to Housing Repairs
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    Chapter 18 Opportunities to Improve Health Visiting Services Through Lean Thinking
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    Chapter 19 Including Customer Representatives in the Development of the Service Innovation ‘Model’ for an Insurance Company
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    Chapter 20 Social Housing Asset Management: An Innovative Approach to Increase Productivity and Performance
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    Chapter 21 Innovation Perspectives of a Personal Financial Services Call Centre
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    Chapter 22 Introduction to Technology Innovation Cases
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    Chapter 23 The Benefit of Knowledge Sharing: A Case Study of a Real Estate Brokerage Service
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    Chapter 24 Using Virtual World Technology to Deliver Educational Services
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    Chapter 25 Partnering for Technology-Led Innovation to Deliver Enterprise Service Innovation: Ultra High Resolution Seismic Sensing Solution
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    Chapter 26 Chasing the Long Tail: Growth Through Personalized Telecoms Services
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    Chapter 27 Information Technology-Enabled Business Platforms
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    Chapter 28 An End-User Friendly Service Delivery Platform for the Public Sector
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    Chapter 29 Introduction to Cases Illustrating the Driving Forces of Service Innovation
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    Chapter 30 Circles of Customer Need: A Contribution to Customer-Centric Service Provision in a Local Community
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    Chapter 31 Towards a Deeper Understanding of Public Sector Innovation
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    Chapter 32 Involving Customers in the Service Innovation Process
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    Chapter 33 Public-Private Innovation Networks: The Importance of Boundary Objects, Brokers and Platforms to Service Innovation
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Title
Case Studies in Service Innovation
Published by
Springer New York, January 2012
DOI 10.1007/978-1-4614-1972-3
ISBNs
978-1-4614-1971-6, 978-1-4614-1972-3, 978-1-4899-9686-2
Authors

Linda A. Macaulay, Ian Miles, Jennifer Wilby, Yin Leng Tan, Liping Zhao, Babis Theodoulidis

Editors

Linda A. Macaulay, Ian Miles, Jennifer Wilby, Yin Leng Tan, Liping Zhao, Babis Theodoulidis

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 141 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
United Kingdom 3 2%
Denmark 2 1%
Portugal 1 <1%
Australia 1 <1%
Germany 1 <1%
Brazil 1 <1%
Italy 1 <1%
Unknown 131 93%

Demographic breakdown

Readers by professional status Count As %
Student > Master 44 31%
Student > Ph. D. Student 27 19%
Student > Doctoral Student 16 11%
Student > Bachelor 14 10%
Researcher 8 6%
Other 23 16%
Unknown 9 6%
Readers by discipline Count As %
Business, Management and Accounting 54 38%
Computer Science 24 17%
Social Sciences 19 13%
Engineering 16 11%
Economics, Econometrics and Finance 6 4%
Other 7 5%
Unknown 15 11%