| Title |
Leveraging service recovery strategies to reduce customer churn in an emerging market
|
|---|---|
| Published in |
Journal of the Academy of Marketing Science, February 2019
|
| DOI | 10.1007/s11747-019-00634-0 |
| Authors |
Sourav Bikash Borah, Srinivas Prakhya, Amalesh Sharma |
X Demographics
The data shown below were collected from the profiles of 3 X users who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Malaysia | 1 | 33% |
| India | 1 | 33% |
| Unknown | 1 | 33% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Scientists | 1 | 33% |
| Members of the public | 1 | 33% |
| Science communicators (journalists, bloggers, editors) | 1 | 33% |
Mendeley readers
The data shown below were compiled from readership statistics for 188 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 188 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 24 | 13% |
| Student > Master | 17 | 9% |
| Student > Doctoral Student | 16 | 9% |
| Researcher | 13 | 7% |
| Professor > Associate Professor | 9 | 5% |
| Other | 29 | 15% |
| Unknown | 80 | 43% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 58 | 31% |
| Economics, Econometrics and Finance | 11 | 6% |
| Social Sciences | 11 | 6% |
| Unspecified | 5 | 3% |
| Engineering | 4 | 2% |
| Other | 14 | 7% |
| Unknown | 85 | 45% |
Attention Score in Context
This research output has an Altmetric Attention Score of 3. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 21 February 2019.
All research outputs
#13,564,341
of 23,130,383 outputs
Outputs from Journal of the Academy of Marketing Science
#420
of 746 outputs
Outputs of similar age
#214,550
of 437,747 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#7
of 17 outputs
Altmetric has tracked 23,130,383 research outputs across all sources so far. This one is in the 41st percentile – i.e., 41% of other outputs scored the same or lower than it.
So far Altmetric has tracked 746 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 9.1. This one is in the 40th percentile – i.e., 40% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 437,747 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 50% of its contemporaries.
We're also able to compare this research output to 17 others from the same source and published within six weeks on either side of this one. This one is in the 41st percentile – i.e., 41% of its contemporaries scored the same or lower than it.