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I Earn It, But They Just Get It: Loyalty Program Customer Reactions to Unearned Preferential Treatment in the Social Servicescape

Overview of attention for article published in Cornell Hotel & Restaurant Administration Quarterly, June 2019
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • Among the highest-scoring outputs from this source (#26 of 326)
  • High Attention Score compared to outputs of the same age (89th percentile)
  • High Attention Score compared to outputs of the same age and source (80th percentile)

Mentioned by

news
2 news outlets
twitter
2 X users

Citations

dimensions_citation
26 Dimensions

Readers on

mendeley
91 Mendeley
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Title
I Earn It, But They Just Get It: Loyalty Program Customer Reactions to Unearned Preferential Treatment in the Social Servicescape
Published in
Cornell Hotel & Restaurant Administration Quarterly, June 2019
DOI 10.1177/1938965519857539
Authors

Youngsun Sean Kim, Melissa A. Baker

X Demographics

X Demographics

The data shown below were collected from the profiles of 2 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 91 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 91 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 19 21%
Professor > Associate Professor 6 7%
Student > Bachelor 6 7%
Lecturer 5 5%
Student > Doctoral Student 5 5%
Other 20 22%
Unknown 30 33%
Readers by discipline Count As %
Business, Management and Accounting 28 31%
Social Sciences 9 10%
Computer Science 4 4%
Economics, Econometrics and Finance 4 4%
Arts and Humanities 3 3%
Other 7 8%
Unknown 36 40%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 20. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 22 November 2022.
All research outputs
#1,812,818
of 25,385,509 outputs
Outputs from Cornell Hotel & Restaurant Administration Quarterly
#26
of 326 outputs
Outputs of similar age
#38,494
of 366,273 outputs
Outputs of similar age from Cornell Hotel & Restaurant Administration Quarterly
#1
of 5 outputs
Altmetric has tracked 25,385,509 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 92nd percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 326 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 8.7. This one has done particularly well, scoring higher than 92% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 366,273 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 89% of its contemporaries.
We're also able to compare this research output to 5 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them