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Managing Virtual Rapport on TripAdvisor: Discourse in Hotel Responses to Negative Online Reviews

Overview of attention for article published in 3L: Southeast Asian Journal of English Language Studies, September 2022
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Citations

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Readers on

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33 Mendeley
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Title
Managing Virtual Rapport on TripAdvisor: Discourse in Hotel Responses to Negative Online Reviews
Published in
3L: Southeast Asian Journal of English Language Studies, September 2022
DOI 10.17576/3l-2022-2803-09
Authors

Ly Wen Taw, Shamala Paramasivam, Alan Libert, Christo Moskovsky, Ilyana Jalaluddin, Ramiza Darmi

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 33 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 33 100%

Demographic breakdown

Readers by professional status Count As %
Lecturer 4 12%
Unspecified 3 9%
Student > Ph. D. Student 3 9%
Lecturer > Senior Lecturer 2 6%
Student > Postgraduate 2 6%
Other 6 18%
Unknown 13 39%
Readers by discipline Count As %
Business, Management and Accounting 7 21%
Social Sciences 4 12%
Unspecified 3 9%
Linguistics 2 6%
Chemical Engineering 1 3%
Other 3 9%
Unknown 13 39%