You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output.
Click here to find out more.
Mendeley readers
| Title |
Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty
|
|---|---|
| Published in |
Journal of Retailing & Consumer Services, March 2017
|
| DOI | 10.1016/j.jretconser.2016.11.007 |
| Authors |
Leila Agha Kasiri, Kenny Teoh Guan Cheng, Murali Sambasivan, Samsinar Md. Sidin |
Mendeley readers
The data shown below were compiled from readership statistics for 1,412 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 1412 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Bachelor | 207 | 15% |
| Student > Master | 188 | 13% |
| Student > Ph. D. Student | 101 | 7% |
| Lecturer | 71 | 5% |
| Student > Doctoral Student | 65 | 5% |
| Other | 177 | 13% |
| Unknown | 603 | 43% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 428 | 30% |
| Social Sciences | 70 | 5% |
| Economics, Econometrics and Finance | 67 | 5% |
| Engineering | 60 | 4% |
| Computer Science | 28 | 2% |
| Other | 129 | 9% |
| Unknown | 630 | 45% |