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Mendeley readers
| Title |
Profiling Service Failure and Customer Online Complaint Motives in the Case of Single Failure and Double Deviation
|
|---|---|
| Published in |
Journal of Hospitality Marketing & Management, October 2013
|
| DOI | 10.1080/19368623.2013.724373 |
| Authors |
Poh Theng Loo, Huey Chern Boo, Catheryn Khoo-Lattimore |
Mendeley readers
The data shown below were compiled from readership statistics for 57 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 57 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 7 | 12% |
| Student > Bachelor | 6 | 11% |
| Student > Master | 4 | 7% |
| Professor > Associate Professor | 4 | 7% |
| Student > Doctoral Student | 3 | 5% |
| Other | 9 | 16% |
| Unknown | 24 | 42% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 21 | 37% |
| Social Sciences | 6 | 11% |
| Psychology | 1 | 2% |
| Economics, Econometrics and Finance | 1 | 2% |
| Decision Sciences | 1 | 2% |
| Other | 1 | 2% |
| Unknown | 26 | 46% |