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What determines customers' loyalty towards telecommunication service? Mediating roles of satisfaction and trust

Overview of attention for article published in International Journal of Services, Economics and Management, November 2020
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49 Mendeley
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Title
What determines customers' loyalty towards telecommunication service? Mediating roles of satisfaction and trust
Published in
International Journal of Services, Economics and Management, November 2020
DOI 10.1504/ijsem.2020.111179
Authors

Hiram Ting, Kim-Lim Tan, Xin-Jean Lim, Jun-Hwa Cheah, Qian-Hui Ting, Hui-Bun Ting

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 49 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 49 100%

Demographic breakdown

Readers by professional status Count As %
Student > Master 6 12%
Unspecified 3 6%
Student > Ph. D. Student 3 6%
Researcher 2 4%
Student > Doctoral Student 2 4%
Other 9 18%
Unknown 24 49%
Readers by discipline Count As %
Business, Management and Accounting 12 24%
Social Sciences 7 14%
Unspecified 3 6%
Philosophy 1 2%
Computer Science 1 2%
Other 1 2%
Unknown 24 49%