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How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study.

Overview of attention for article published in Annali dell'Istituto Superiore di Sanità, January 2014
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Title
How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study.
Published in
Annali dell'Istituto Superiore di Sanità, January 2014
DOI 10.4415/ann_14_02_08
Pubmed ID
Authors

Alice Mannocci, Alessio Natali, Vittoria Colamesta, Antonio Boccia, Giuseppe La Torre

Abstract

The aim of this study was to quantify the level of health related quality of life and burnout in a call centers sample of precarious workers. An observational study was carried out in Italy. A self-reported anonymous questionnaire was administered to temporary workers in order to estimate burn-out and quality of life levels. 227 questionnaires were collected. 78% of the sample was female and the mean age was 35.48 years (SD=9.91). Among the participants, 40% were smokers, 42% regularly drinkers, 65% changed the body weight (more than 5 kg, in 1 year). The mental component score (MCS) was significantly better in subject that have a regularly life style, for example in those no change their body weight (p=0.001), sleep more than 7 hours (p=0.018) and followed a diet (p=0.035). The DP (depersonalization) is significant higher in former smokers (p=0.031), in underweight subjects (p=0.025) and in the group that have a precarious employment of over 2 years (p=0.013). This investigation shows that in this particular category of atypical workers depressive symptoms and quality of life were lower than the general population. It is important to underline that the interpretation of the results is limited partly by the observational character of the study.

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Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 26 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 26 100%

Demographic breakdown

Readers by professional status Count As %
Student > Master 10 38%
Student > Doctoral Student 7 27%
Other 5 19%
Student > Bachelor 5 19%
Student > Postgraduate 4 15%
Other 12 46%
Readers by discipline Count As %
Medicine and Dentistry 16 62%
Nursing and Health Professions 9 35%
Social Sciences 3 12%
Psychology 3 12%
Agricultural and Biological Sciences 2 8%
Other 6 23%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 27 October 2014.
All research outputs
#17,289,387
of 25,382,440 outputs
Outputs from Annali dell'Istituto Superiore di Sanità
#141
of 279 outputs
Outputs of similar age
#202,862
of 319,301 outputs
Outputs of similar age from Annali dell'Istituto Superiore di Sanità
#5
of 11 outputs
Altmetric has tracked 25,382,440 research outputs across all sources so far. This one is in the 21st percentile – i.e., 21% of other outputs scored the same or lower than it.
So far Altmetric has tracked 279 research outputs from this source. They receive a mean Attention Score of 3.3. This one is in the 36th percentile – i.e., 36% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 319,301 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 26th percentile – i.e., 26% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 11 others from the same source and published within six weeks on either side of this one. This one is in the 45th percentile – i.e., 45% of its contemporaries scored the same or lower than it.