Association of Secure Messaging with Primary Care In-Person and Telephone Visits Among Veterans: a Matched Difference-in-Difference Analysis

Overview of attention for article published in Journal of General Internal Medicine, February 2021

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Expanded use of secure messaging (SM) may impact clinical encounters. Use of SM in VHA was associated with decreased in-person visits and increased telephone visits. Future work should consider the impact of shifts from traditional forms of care. https:…

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