Factors influencing users' adoption and use of conversational agents: A systematic review

Overview of attention for article published in Psychology & Marketing, April 2021

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MU research, co-authored by MU's Ass. Prof. Jason Stienmetz, identifies the top factors influencing consumers' adoption of chatbot technology https://t.co/Mhye8pZeKT #chatbot #research #consumers https://t.co/xDrx2pLmw2

RT @SHTMatSurrey: Would you use a chatbot or a smart speaker for customer service and other tasks? ⁦@ErinChaoLing⁩ & co explore extant lite…

🤓Academic Weekly Digest: from @ErinChaoLing et al. on #chatbots 🤖 #serviceinnovation #SHTMatSurrey #HOSPITALITYatSurrey #LearnHospitality @surreyhospdept🍍

Would you use a chatbot or a smart speaker for customer service and other tasks? ⁦@ErinChaoLing⁩ & co explore extant literature to identify the factors influencing consumers' willingness to adopt & use intelligent conversational agents. Read: ht…

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