The effect of flight delay on customer loyalty intention: The moderating role of emotion regulation

Overview of attention for article published in Journal of Hospitality and Tourism Management, June 2021

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twitter: 2 X users

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mendeley: 121 Mendeley

So far, Altmetric has seen 4 X posts from 2 X users, with an upper bound of 857 followers.

RT @journalhtm: New article: The effect of flight delay on customer loyalty intention: The moderating role of emotion regulation. . Read…

The #results reveal that perceived wait time is positively related to feelings of anger and #worry, which in turn, negatively influence future loyalty intentions. Read More: https://t.co/d2neGCYBne

This #study examines the #relationship among perceived wait time, negative emotions (anger and worry) and loyalty intention, and the moderating effects of two types of emotion regulation #strategies. Read More: https://t.co/d2neGCYBne

New article: The effect of flight delay on customer loyalty intention: The moderating role of emotion regulation. . Read More: https://t.co/d2neGCYBne Shanshi LI, Yawei Jiang , Bao Cheng Noel Scott #university #leadership #motivation #tourism #res…

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