When Rudeness Meets You
Psychology Today,
People were less civil during the pandemic, according to reported accounts of road rage, violence, and rude interpersonal…
Frontline employee anger in response to customer incivility: Antecedents and consequences
Overview of attention for article published in International Journal of Hospitality Management, July 2021
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In the top 25% of all research outputs scored by Altmetric
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High Attention Score compared to outputs of the same age (84th percentile)
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Above-average Attention Score compared to outputs of the same age and source (64th percentile)
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