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Customer Satisfaction, Cash Flow, and Shareholder Value

Overview of attention for article published in Journal of Marketing, July 2005
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • High Attention Score compared to outputs of the same age (92nd percentile)

Mentioned by

news
1 news outlet
twitter
1 X user

Readers on

mendeley
396 Mendeley
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Article details
Title
Customer Satisfaction, Cash Flow, and Shareholder Value
Published in
Journal of Marketing, July 2005
DOI 10.1509/jmkg.69.3.115.66364
Authors

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Timeline Attention over time Attention Score history
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Activity
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X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley demographics

Mendeley demographics

The data shown below were compiled from readership statistics for 396 Mendeley readers of this research output. Click here to see the associated Mendeley record.
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Geographical breakdown

Geographical breakdown
Country Count As %
United States 3 <1%
Brazil 2 <1%
Portugal 1 <1%
Italy 1 <1%
Iran, Islamic Republic of 1 <1%
Spain 1 <1%
Canada 1 <1%
Unknown 386 97%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Master 71 18%
Student > Ph. D. Student 59 15%
Student > Bachelor 38 10%
Student > Doctoral Student 22 6%
Lecturer 19 5%
Other 69 17%
Unknown 118 30%
Readers by discipline
Readers by discipline Count As %
Business, Management and Accounting 189 48%
Economics, Econometrics and Finance 32 8%
Social Sciences 20 5%
Computer Science 7 2%
Engineering 6 2%
Other 19 5%
Unknown 123 31%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 13. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 12 January 2023.
All research outputs
#2,849,344
of 26,741,403 outputs
Outputs from Journal of Marketing
#464
of 1,236 outputs
Outputs of similar age
#4,983
of 70,844 outputs
Outputs of similar age from Journal of Marketing
#2
of 2 outputs
Altmetric has tracked 26,741,403 research outputs across all sources so far. Compared to these this one has done well and is in the 89th percentile: it's in the top 25% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 1,236 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 27.9. This one has gotten more attention than average, scoring higher than 61% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 70,844 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 92% of its contemporaries.
We're also able to compare this research output to 2 others from the same source and published within six weeks on either side of this one.