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Social Listening to Create Bespoke Customer Experiences: Best Practices for Hospitality Operators

Overview of attention for article published in Cornell Hotel & Restaurant Administration Quarterly, February 2021
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • Among the highest-scoring outputs from this source (#49 of 326)
  • Good Attention Score compared to outputs of the same age (77th percentile)

Mentioned by

news
1 news outlet

Citations

dimensions_citation
4 Dimensions

Readers on

mendeley
47 Mendeley
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Title
Social Listening to Create Bespoke Customer Experiences: Best Practices for Hospitality Operators
Published in
Cornell Hotel & Restaurant Administration Quarterly, February 2021
DOI 10.1177/1938965521993087
Authors

Kathryn A. LaTour, Ana Brant

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 47 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 47 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 6 13%
Professor > Associate Professor 4 9%
Other 3 6%
Student > Doctoral Student 2 4%
Student > Master 2 4%
Other 6 13%
Unknown 24 51%
Readers by discipline Count As %
Business, Management and Accounting 13 28%
Economics, Econometrics and Finance 3 6%
Social Sciences 2 4%
Sports and Recreations 1 2%
Arts and Humanities 1 2%
Other 2 4%
Unknown 25 53%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 8. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 13 July 2021.
All research outputs
#4,372,970
of 25,387,668 outputs
Outputs from Cornell Hotel & Restaurant Administration Quarterly
#49
of 326 outputs
Outputs of similar age
#121,389
of 557,742 outputs
Outputs of similar age from Cornell Hotel & Restaurant Administration Quarterly
#1
of 1 outputs
Altmetric has tracked 25,387,668 research outputs across all sources so far. Compared to these this one has done well and is in the 82nd percentile: it's in the top 25% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 326 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 8.7. This one has done well, scoring higher than 82% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 557,742 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 77% of its contemporaries.
We're also able to compare this research output to 1 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them