↓ Skip to main content

Managing customer satisfaction after a product recall: the joint role of remedy, brand equity, and severity

Overview of attention for article published in Journal of the Academy of Marketing Science, August 2021
Altmetric Badge

About this Attention Score

  • Above-average Attention Score compared to outputs of the same age (52nd percentile)
  • Above-average Attention Score compared to outputs of the same age and source (52nd percentile)

Mentioned by

twitter
3 X users
facebook
1 Facebook page
reddit
1 Redditor

Readers on

mendeley
147 Mendeley
You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output. Click here to find out more.
Article details
Title
Managing customer satisfaction after a product recall: the joint role of remedy, brand equity, and severity
Published in
Journal of the Academy of Marketing Science, August 2021
DOI 10.1007/s11747-021-00802-1
Authors

Login to access the Attention Digest and the Sentiment Analysis related to this output.

Timeline Attention over time Attention Score history
Login to access the full charts related to this output.
Activity
Login to access the full charts related to this output.
X Demographics

X Demographics

The data shown below were collected from the profiles of 3 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley demographics

Mendeley demographics

The data shown below were compiled from readership statistics for 147 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Login to view Mendeley reader trends over time.

Geographical breakdown

Geographical breakdown
Country Count As %
Unknown 147 100%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Ph. D. Student 17 12%
Student > Master 7 5%
Lecturer 6 4%
Student > Doctoral Student 5 3%
Other 4 3%
Other 17 12%
Unknown 91 62%
Readers by discipline
Readers by discipline Count As %
Business, Management and Accounting 35 24%
Economics, Econometrics and Finance 5 3%
Social Sciences 4 3%
Psychology 3 2%
Arts and Humanities 2 1%
Other 5 3%
Unknown 93 63%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 3. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 09 May 2026.
All research outputs
#19,944,328
of 32,960,374 outputs
Outputs from Journal of the Academy of Marketing Science
#546
of 1,015 outputs
Outputs of similar age
#210,882
of 454,314 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#9
of 19 outputs
Altmetric has tracked 32,960,374 research outputs across all sources so far. This one is in the 39th percentile – i.e., 39% of other outputs scored the same or lower than it.
So far Altmetric has tracked 1,015 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 11.2. This one is in the 45th percentile – i.e., 45% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 454,314 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 52% of its contemporaries.
We're also able to compare this research output to 19 others from the same source and published within six weeks on either side of this one. This one has gotten more attention than average, scoring higher than 52% of its contemporaries.