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Service robots, agency and embarrassing service encounters

Overview of attention for article published in Journal of Service Management, October 2021
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About this Attention Score

  • In the top 5% of all research outputs scored by Altmetric
  • One of the highest-scoring outputs from this source (#8 of 249)
  • High Attention Score compared to outputs of the same age (95th percentile)
  • High Attention Score compared to outputs of the same age and source (85th percentile)

Mentioned by

news
7 news outlets
blogs
1 blog

Readers on

mendeley
325 Mendeley
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Article details
Title
Service robots, agency and embarrassing service encounters
Published in
Journal of Service Management, October 2021
DOI 10.1108/josm-12-2020-0435
Authors

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Timeline Attention over time Attention Score history
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Activity
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Mendeley demographics

Mendeley demographics

The data shown below were compiled from readership statistics for 325 Mendeley readers of this research output. Click here to see the associated Mendeley record.
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Geographical breakdown

Geographical breakdown
Country Count As %
Unknown 325 100%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Ph. D. Student 29 9%
Student > Master 19 6%
Researcher 18 6%
Lecturer 15 5%
Student > Doctoral Student 14 4%
Other 45 14%
Unknown 185 57%
Readers by discipline
Readers by discipline Count As %
Business, Management and Accounting 80 25%
Social Sciences 13 4%
Engineering 7 2%
Computer Science 6 2%
Economics, Econometrics and Finance 6 2%
Other 16 5%
Unknown 197 61%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 59. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 17 January 2022.
All research outputs
#816,419
of 28,731,329 outputs
Outputs from Journal of Service Management
#8
of 249 outputs
Outputs of similar age
#17,917
of 446,559 outputs
Outputs of similar age from Journal of Service Management
#1
of 7 outputs
Altmetric has tracked 28,731,329 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 97th percentile: it's in the top 5% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 249 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 7.6. This one has done particularly well, scoring higher than 96% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 446,559 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 95% of its contemporaries.
We're also able to compare this research output to 7 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them