Delighting the Customer: Creativity-Oriented High-Performance Work Systems, Frontline Employee Creative Performance, and Customer Satisfaction

Overview of attention for article published in Journal of Management, October 2016

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In the top 5% of all research outputs scored by Altmetric
High Attention Score compared to outputs of the same age (97th percentile)
High Attention Score compared to outputs of the same age and source (90th percentile)

Mentioned by

news: 11 news outlets

twitter: 12 X users

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mendeley: 616 Mendeley

So far, Altmetric has seen 12 news stories from 11 outlets.

Creative staff lead to satisfied customers

Post Online Media, 27 Oct 2016

Relations Organizations in the service sector Staff Writer ▼ | Thursday October 27, 2016 | 2 minutes ago Organizations in the…

Hire a Creative Staff If You Want Customer Satisfaction

Medindia, 16 Oct 2016

A new research led by the University of East Anglia (UEA) suggests that organizations in the service sector that have more…

Creative staff lead to satisfied customers says study

Health Medicinet, 15 Oct 2016

/ no comments Organisations in the service sector that have more creative employees enjoy higher levels of customer satisfaction…

Creative staff lead to satisfied customers says study

Health Medicinet, 15 Oct 2016

/ no comments Organisations in a use zone that have some-more artistic employees suffer aloft levels of patron satisfaction…

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