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Service failures in times of crisis: An analysis of eWOM emotionality

Overview of attention for article published in Journal of Business Research, October 2022
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1 X user

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127 Mendeley
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Article details
Title
Service failures in times of crisis: An analysis of eWOM emotionality
Published in
Journal of Business Research, October 2022
DOI 10.1016/j.jbusres.2022.113349
Pubmed ID
Authors

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Timeline Attention over time Attention Score history
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Activity
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X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley demographics

Mendeley demographics

The data shown below were compiled from readership statistics for 127 Mendeley readers of this research output. Click here to see the associated Mendeley record.
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Geographical breakdown

Geographical breakdown
Country Count As %
Unknown 127 100%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Lecturer 10 8%
Student > Bachelor 5 4%
Student > Ph. D. Student 5 4%
Student > Master 5 4%
Researcher 5 4%
Other 17 13%
Unknown 80 63%
Readers by discipline
Readers by discipline Count As %
Business, Management and Accounting 32 25%
Social Sciences 5 4%
Arts and Humanities 4 3%
Unspecified 2 2%
Chemical Engineering 1 <1%
Other 3 2%
Unknown 80 63%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 01 November 2022.
All research outputs
#22,699,678
of 27,791,073 outputs
Outputs from Journal of Business Research
#2,722
of 3,190 outputs
Outputs of similar age
#332,526
of 449,108 outputs
Outputs of similar age from Journal of Business Research
#85
of 99 outputs
Altmetric has tracked 27,791,073 research outputs across all sources so far. This one is in the 10th percentile – i.e., 10% of other outputs scored the same or lower than it.
So far Altmetric has tracked 3,190 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 10.1. This one is in the 4th percentile – i.e., 4% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 449,108 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 14th percentile – i.e., 14% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 99 others from the same source and published within six weeks on either side of this one. This one is in the 3rd percentile – i.e., 3% of its contemporaries scored the same or lower than it.