Providing Positive Individuating Information to Reduce Stereotype-Based Negativity in Service Encounters

RT @SHTMatSurrey: This week's Digest features the work of @TracyShiXu on the existence of stereotypes in hospitality with customers making…

This week's Digest features the work of @TracyShiXu on the existence of stereotypes in hospitality with customers making judgments of service providers based on their age, race, physical attractiveness. Read more at: https://t.co/1zCeG7ecs5 @SHTMatSurre…