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Customer journey management capability in business-to-business markets: Its bright and dark sides and overall impact on firm performance

Overview of attention for article published in Journal of the Academy of Marketing Science, March 2023
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About this Attention Score

  • Above-average Attention Score compared to outputs of the same age (60th percentile)
  • High Attention Score compared to outputs of the same age and source (88th percentile)

Mentioned by

twitter
3 X users
facebook
1 Facebook page

Citations

dimensions_citation
8 Dimensions

Readers on

mendeley
81 Mendeley
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Title
Customer journey management capability in business-to-business markets: Its bright and dark sides and overall impact on firm performance
Published in
Journal of the Academy of Marketing Science, March 2023
DOI 10.1007/s11747-023-00923-9
Authors

Christian Homburg, Moritz Tischer

X Demographics

X Demographics

The data shown below were collected from the profiles of 3 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 81 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 81 100%

Demographic breakdown

Readers by professional status Count As %
Unspecified 7 9%
Student > Ph. D. Student 6 7%
Lecturer 5 6%
Student > Doctoral Student 5 6%
Professor > Associate Professor 4 5%
Other 15 19%
Unknown 39 48%
Readers by discipline Count As %
Business, Management and Accounting 25 31%
Unspecified 7 9%
Social Sciences 4 5%
Computer Science 2 2%
Environmental Science 1 1%
Other 2 2%
Unknown 40 49%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 3. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 24 March 2023.
All research outputs
#13,623,507
of 23,915,168 outputs
Outputs from Journal of the Academy of Marketing Science
#407
of 786 outputs
Outputs of similar age
#158,653
of 405,577 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#3
of 18 outputs
Altmetric has tracked 23,915,168 research outputs across all sources so far. This one is in the 42nd percentile – i.e., 42% of other outputs scored the same or lower than it.
So far Altmetric has tracked 786 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 9.3. This one is in the 46th percentile – i.e., 46% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 405,577 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 60% of its contemporaries.
We're also able to compare this research output to 18 others from the same source and published within six weeks on either side of this one. This one has done well, scoring higher than 88% of its contemporaries.