Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis

Overview of attention for article published in Sustainability, April 2023

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Above-average Attention Score compared to outputs of the same age (58th percentile)
High Attention Score compared to outputs of the same age and source (83rd percentile)

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twitter: 3 X users

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mendeley: 95 Mendeley

So far, Altmetric has seen 4 X posts from 3 X users, with an upper bound of 3,558 followers.

RT @SHTMatSurrey: A study by @ItaniNadine and Frankie O'Connell reveals inconsistencies in perceptions of Airline service quality between A…

A study by @ItaniNadine and Frankie O'Connell reveals inconsistencies in perceptions of Airline service quality between Airline management and business travellers, highlighting the necessity for allocating resources in alignment with customer expectatio…

@keithjmason @MDPIOpenAccess Hi, we reviewed 14 service quality attributes from business travellers' perspective & only 5 had adequate resource allocation OTP, FFP, schedules & two cabin crew related. Interviews w/ airline managers reflected dif…

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