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Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception

Overview of attention for article published in Journal of Hospitality Marketing & Management, August 2023
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About this Attention Score

  • High Attention Score compared to outputs of the same age and source (87th percentile)

Mentioned by

twitter
1 X user
reddit
1 Redditor

Readers on

mendeley
59 Mendeley
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Article details
Title
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception
Published in
Journal of Hospitality Marketing & Management, August 2023
DOI 10.1080/19368623.2023.2246456
Authors

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Timeline Attention over time Attention Score history
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Activity
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X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley demographics

Mendeley demographics

The data shown below were compiled from readership statistics for 59 Mendeley readers of this research output. Click here to see the associated Mendeley record.
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Geographical breakdown

Geographical breakdown
Country Count As %
Unknown 59 100%

Demographic breakdown

Readers by professional status
Readers by professional status Count As %
Student > Ph. D. Student 6 10%
Lecturer 4 7%
Professor > Associate Professor 3 5%
Professor 2 3%
Other 2 3%
Other 10 17%
Unknown 32 54%
Readers by discipline
Readers by discipline Count As %
Business, Management and Accounting 13 22%
Social Sciences 3 5%
Arts and Humanities 1 2%
Pharmacology, Toxicology and Pharmaceutical Science 1 2%
Psychology 1 2%
Other 1 2%
Unknown 39 66%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 08 October 2024.
All research outputs
#26,335,778
of 32,942,026 outputs
Outputs from Journal of Hospitality Marketing & Management
#167
of 317 outputs
Outputs of similar age
#267,814
of 378,120 outputs
Outputs of similar age from Journal of Hospitality Marketing & Management
#1
of 16 outputs
Altmetric has tracked 32,942,026 research outputs across all sources so far. This one is in the 17th percentile – i.e., 17% of other outputs scored the same or lower than it.
So far Altmetric has tracked 317 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 6.9. This one is in the 46th percentile – i.e., 46% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 378,120 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 25th percentile – i.e., 25% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 16 others from the same source and published within six weeks on either side of this one. This one has done well, scoring higher than 87% of its contemporaries.